Refund Policy

Summary

1. Before you pay

Each product page states what the purchase includes and whether it is a one-time payment or a subscription. When you pay, you confirm that you have read this policy and the Terms, and that you understand digital content is delivered immediately. That is why the general rule is that digital content you have already accessed is not refundable, with the exceptions on this page.

2. One-time payment Institute tracks

• If you haven't started yet: you can request a full refund within 7 days of purchase. "Started" means beginning the BILP™ or opening any lesson, drill, flashcard set or mock exam in the track.
• If you have started: the payment is not refundable, because you received immediate access to all the content. Exception: if, when you start the BILP™, the assessment recommends you first seek professional support, you can request a full refund of your track within 30 days of purchase, even if you have started.
• Not grounds for a refund: not passing the exam, changing your mind after starting, not having time to study, or the BACB changing your eligibility requirements.

3. Monthly subscriptions

• You can cancel at any time from your dashboard in two clicks, or by writing to us. You keep access until the end of the paid period and won't be charged again.
• We don't refund partial months or unused time in the current month.
• A renewal you didn't want: if you were charged for a renewal you didn't want, write to us within 7 days of the charge, and you haven't used the platform since, we will refund that renewal and cancel the subscription.
• If we charge you after you cancelled, we refund that charge in full.

4. Digital resources

AMELIORATE™, guides, templates and other downloadable resources are delivered as soon as the payment is processed and are not refundable once downloaded or sent to your email.

If the file is damaged, won't open or doesn't match the product description, write to us: we will send the correct file and, if we can't fix it, refund you.

5. Administrative services for providers

NPI, CAQH, Medicaid and similar setup services.

• Before we start: if you cancel before we have started working on your order, we refund you in full.
• Once started: the payment is not refundable, because the work has already been dedicated to your case.
• If we can't complete it for reasons on our side, we refund you.
• Agency decisions, delays or rejections are not grounds for a refund.
• If we ask twice for the information we need and don't receive it within 60 days, we close the order. You can reopen it at no cost within the following 6 months.

6. Notary services

• Only each notarial act performed is charged, at fees that do not exceed those allowed by Florida law.
• If we agreed on a travel fee and you cancel with less than 24 hours' notice, or the act can't be performed on arrival because legal requirements aren't met (for example, valid identification), the agreed travel fee is charged.

7. Consultations, coaching, assessments and supervision

These services are governed by the service agreement or supervision contract we sign before starting. Unless that agreement says otherwise:

• Changes and cancellations: free with at least 24 hours' notice. With less than 24 hours' notice, or if you don't show up, the session is charged. In a real emergency we may waive it.
• Prepaid packages: if you decide to end services, we refund unused sessions at the package's per-session rate.
• Assessments: once the report is delivered, they are not refundable.
• Supervision: the monthly fee covers the current month; hours already supervised are not refundable. Either party may end supervision with 30 days' written notice. If we are the ones ending it, we do so with a plan that minimizes the impact on your experience and refund anything prepaid and unused.
• If we cancel a session, we reschedule it at no cost or refund it.

8. Our mistakes

If we charge you twice, charge a price different from the one published, or charge you after you cancelled, we refund the full amount, no questions asked.

9. How to request a refund

1. Email info@amethysttherapyservices.com from your account email with the product, purchase date and reason.
2. We reply within 2 business days and resolve it within 10 business days.
3. If the refund applies, we send it to your original payment method through Stripe. Your bank may take 5 to 10 business days to show it.
4. When a digital product is refunded, access to that product is removed.

10. Disputes with your bank

Please write to us before opening a dispute or chargeback: we can almost always fix it faster. If a dispute is opened, we may suspend access to the disputed product while it is resolved, and we will provide the bank with the record of your purchase, your acceptance of this policy and the Terms, and your use of the platform.

11. Your legal rights

Nothing in this policy limits the rights you have under Florida law or any consumer protection laws that apply to you.